FREE SHIPPING - WEST MALAYSIA OVER RM150, EAST MALAYSIA OVER RM200

SHIPPING POLICY

SHIPPING COURIER
  • DHL Express / J&T Express / Poslaju / Lalamove

DELIVERY ADDRESS
  • Please utilize your residential or business address for the delivery to be completed successfully.

  • We are not able to ship to any Postal addresses or courier/shipping forwarder.

  • Please fill in the delivery address correctly before checkout process to avoid undelivered parcel and additional charges

SHIPPING FEES:
  • West Malaysia: Free Delivery for purchases above MYR 150 in a single receipt. Standard Shipping fee is MYR 6

  • East Malaysia: Free Delivery for purchases above MYR 200 in a single receipt. Standard Shipping fee for MYR 15 depending on delivery area.

  • All shipping rates will be calculated per order based on the parcel(s) weight, dimensions and its final destination.

  • Your applicable shipping fees will automatically be calculated and displayed in the order summary during the checkout process. This is done for your reference and acceptance before clicking the final “submit” button to finalize payment of your order.

DELIVERY TIMELINES & CONDITIONS:
  • Estimated delivery timeline: 

    • West Malaysia: 2 – 3 Working Days (Excludes Saturdays, Sundays & Public Holidays)
    • East Malaysia: 6 – 10 Working Days (Excludes Saturdays, Sundays & Public Holidays)

    • Outside Malaysia: 7 – 14 Working Days (Singapore), 15 – 20 Working Days (Other Countries)

  • There may be circumstances which extends delivery times, such as pre-order, pre-sale, adverse weather conditions or other reasons.

  • Our deliveries will take place on weekdays between the times of 9:00 AM and 6:00 PM.

  • We will not deliver on weekends or public holidays. Orders placed on Saturdays and Sundays will start processing on the 1st working day of the following week.

  • Please make sure there is someone at the address provided to sign for and accept the delivery.

  • Delivery will be attempted three (3) times by our service provider, failing which the parcel will be considered as “Undelivered Parcels” (Refer below)

UNDELIVERED PARCELS & ADDITIONAL SHIPMENTS:
  • All undelivered parcels will be returned to our warehouse.

  • If you request for a new delivery/shipment, new shipping charges will be incurred. We will proceed with the delivery once payment has been made.

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© 2024 DLS

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© 2024 DLS

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