REFUND POLICY
- We will check all products and ensure they are in good condition before we send them to you.
- When you receive your parcel, do an immediate check on the product received to make sure the product is functioning.
- All items (eg, electronic-function products) are checked thoroughly in working condition before we dispatch them.
We are unable to offer an exchange or return of products for the change of mind on sex toys simply due to health & hygiene reasons. Kindly choose well before you buy.
However, if you feel that your product is faulty, do reach out to us within 14 Days through live chat or email to us at info@daddylittlesecret.com from the date you receive your product. We will advise you accordingly.
Â
ITEMS APPLICABLE FOR RETURN
- Incorrect products: Products shipped are mismatched with what you’ve ordered.
- Faulty products: We offer a 14 DAYS REPLACEMENT WARRANTY, from the date you receive your product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.
We do not offer a satisfaction guarantee on any of our products, however through our high level of customer service, we will always endeavor to keep our customers happy and satisfied.
Please note that standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 7 working days from the date we receive the faulty product.
Â
ITEMS NON-APPLICABLE FOR RETURN
- Customer changes their mind about the item.
- Customer-induced fault or damaged (eg, user’s fault eg., mishandling, dropped, misuse, or improper application of the products, …etc)
Note, all electronic-function products are batteries-tested & checked thoroughly in working condition before we dispatch them. DLS reserves the right to conclude if the damage is induced by the manufacturer or the user’s fault.
Check the package/parcel condition before signing & receiving it. Do not receive it if the parcel’s packing is obviously broken, severely dented, or damaged with impacted marks. DLS will not responsible for any damages if the parcel’s packing is obviously broken, severely dented, or damaged with impacted marks are found after signing & receiving from the courier.
Other criteria for items non-applicable for return:
- Product’s color is not as expected (Color: Not Fix)
- Incorrect storing method, i.e. in a damp environment.
- Exposure to too high or too low temperature.
- Any alteration was done to the product.
- Dirt caused by food and drinks.
- Any exchange is done without contacting our customer service.
- Any product returned with incomplete packing and accessories.
Â
DEADLINE FOR RETURN
Do reach out to us within 14 Days through live chat or email to us at info@daddylittlesecret.com within 14 Days upon acceptance of delivery. Therefore, it’s important to check or battery-test your item(s) once you’ve received it. We will explain the return procedure through live chat or receive an email from info@daddylittlesecret.com within 7 days of reporting. All manuals and accessories that come with the product must be included and returned back to us in their original packaging & condition. We’ll come back to you within 7 days of receiving the returned products.
DLSÂ reserves the right to conclude if the damage is induced by customer fault or not.
If you have any questions concerning our Return Policies, please write to us by contacting us through live chat or email us at info@daddylittlesecret.com
DLSÂ reserved the right to make an adjustment to any published price of any product due to input error, product discontinuation, stock clearance, under the instruction of manufacturers or distributors, and errors in advertising.
Â
REFUND PROCESSING & METHOD
If the order is eligible for a refund after being reviewed and confirmed by DLS, the refund shall be arranged to you according to the same payment channel during placing the order unless otherwise stated.
Â
PAYPAL
For payment via PayPal, we will initiate a refund (reimbursement) from our PayPal account directly to your original payment method as soon as the refund request is reviewed and confirmed.
Â
CREDIT CARD AND FPX ONLINE BANKING
For payment via Credit Card and FPX Online Banking, we will initiate a refund (reimbursement) to your bank (according to your original method/channel of payment) as soon as the refund request is reviewed and confirmed.
Â
OTHER METHODS (BANK TRANSFER / CASH / E-WALLET)
For payment via other bank transfer or cash or e-wallet, you will need to provide us with your bank details as below:
- Account Holder Name (as per order)
- Bank Account Number:
- Bank:
We will initiate a refund (reimbursement) to your bank account as above as soon as the refund request is reviewed and confirmed.
You will receive the refund within 30 days or depending on your card issuer’s policies. We will notify the refund via WhatsApp (preferred) or email.